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Privacy Policy

Privacy Policy

This Privacy Policy explains how Dialogue Center handles personal data in connection with course inquiries, level screening, enrolment, scheduled lessons, online consultations, and related website activity. It applies to users in India and to others who interact with the site or our course services.

Terms of Service Contact
Policy guidance

This introduction outlines how the policy is organized and where to find key information.

Use of information
Handled under this policy framework
User rights
Requests and access options are described below
Support channel
Contact
Purpose of use

How We Use Data

We use personal data to respond to inquiries, assess starting level, match learners to suitable groups and timetables, confirm course terms, manage enrolment, organise lessons, provide guided practice, review progress, process payments, maintain records, support communications, improve website reliability, and meet legal or accounting obligations. We may also use limited data to prevent fraud, manage disputes, and protect the security of our systems and users.

Note
Processing is limited to course delivery, administration, and related support functions.
Third-party sharing

Service Providers and Partners

We may share personal data with payment processors, website hosting providers, communication tools, online consultation services, and other operational vendors that support course administration. These parties act on our instructions or under their own service terms and are expected to use the data only for the services they provide to us.

Note
Service providers receive only the information needed to perform their assigned functions.
Legal basis

Legal Disclosures

We may disclose personal data to public authorities, courts, or other third parties when required to comply with legal obligations, respond to lawful requests, protect our rights, investigate misuse, or support the enforcement of agreements and policies. Any disclosure is limited to what is reasonably necessary for the relevant purpose.

Note
Disclosure may be required where law, regulation, or a valid order applies.
01

Data We Collect

We may process identification details, contact details, course preferences, level screening information, timetable choices, enrolment records, payment-related records, attendance information, lesson participation notes, and technical data generated when the website or online consultation tools are used. Where needed for course administration, we may also process information about learning goals, preparation tasks, and progress review outcomes.

The categories collected depend on whether a person makes an inquiry, enrols, or joins online lessons.
02

Sources of Data

We collect data from course inquiry forms, booking communications, level screening, enrolment steps, payment interactions, scheduled lessons, progress reviews, and ordinary website use. Some technical data is generated automatically by the site or by the systems used to support online consultations and lesson delivery.

Most information is provided directly by the learner or by a person arranging a course on the learner's behalf.
03

Cookie Types

We may use essential cookies to support site security and core functions, preference cookies to remember basic settings, and analytics cookies to understand general site use. Session cookies may expire when the browser is closed, while persistent cookies may remain for a limited period unless removed by the user.

Cookie use is limited to operational, preference, and basic analytics purposes.
04

Cookie Controls

Users can manage cookies through their browser or device settings and may clear stored cookies at any time. Where the site presents a cookie notice or preference tool, users may use it to adjust non-essential settings. Essential cookies may still be required for basic site operation and security.

Browser settings and device controls may limit non-essential cookies, although some site functions may be affected.

Contact Information

Email contact
[email protected]
Telephone
+91 81231 21952
Postal address
22-23, Hogg St, IN
Privacy contact
[email protected]

Use the contact details below for questions about this policy or the handling of personal data.

Contact Page
User Rights

Your Rights

Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, deletion in appropriate cases, restriction of certain processing, or objection to processing based on legitimate interests. Where consent is used, it may be withdrawn for future processing, without affecting prior lawful processing.

Available rights may depend on the nature of the data and the legal basis for processing.
Requests

How to Make a Request

To exercise a privacy right, a person should provide enough information for us to identify the relevant record and understand the request. We may ask for additional details where needed to verify identity, protect confidentiality, or determine whether an exception applies. If a request cannot be fully granted, we will explain the outcome in general terms.

Requests are reviewed against identity and record-matching checks before any action is taken.
Data Retention

Retention of Data

Personal data is retained for the period needed to manage inquiries, deliver courses, maintain business records, resolve disputes, meet legal obligations, and support ordinary operational needs. When data is no longer required, we delete it, anonymise it, or otherwise restrict it in line with our retention practices and applicable law.

We keep information only for as long as it is needed for the relevant purpose or legal requirement.
Policy Updates

Policy Updates

When this policy is updated, the revised version will apply from the stated effective date. If a change materially affects how personal data is handled, we will take reasonable steps to make the update visible through the website or other appropriate communication channels.

We may revise this notice to reflect legal, operational, or technical changes.